New-in-wrapper bats from model year 2022 or newer come with a manufacturer’s warranty, subject to the manufacturer’s terms. Items sold as “new other” are sold without a warranty.
Need help with a product problem? These steps will help you find the right claim process. Warranty coverage depends on the product, its condition when sold, your purchase date, and the applicable warranty terms.
Bats from model year 2021 or earlier are sold without a manufacturer warranty.
1. Find your order and check the coverage
Start with your order confirmation and the original product description. Check whether the item was sold with a manufacturer warranty, a separate protection plan, or without warranty coverage. New, used, demo, and clearance items may have different terms. If you need a copy of your Premier Bats receipt, email help@premierbats.com with your order number or the name and email used for the order.
2. Gather the details
Have your receipt, product model, size, purchase date, and a description of the problem ready. Take clear photos of the whole item, the problem area, and any model or serial-number markings. The claim provider will tell you which details to submit.
3. Choose the right route
- Manufacturer warranty: Read the manufacturer's terms for your product and purchase date. Use its official claim instructions. For Rawlings, Easton, Miken, and Worth, start at the manufacturer warranty page. For DeMarini non-wood bats, use the DeMarini warranty page.
- Separate protection plan: If your order included a plan, follow the provider and claim instructions on that plan's confirmation.
- Unsure who handles it: Email Premier Bats with your order details and the issue so we can help identify the next step.
4. Submit the claim and keep the confirmation
Follow the provider's form and keep the claim number and confirmation email. A submitted claim does not guarantee coverage or a replacement; the provider reviews eligibility under its terms.
5. Wait for shipping instructions
Do not ship the item to Premier Bats or the manufacturer until the party handling your claim gives you instructions. Follow its packaging and return requirements, and keep your tracking receipt.
Returning an unused item?
A store return is a different process from a warranty claim. See our shipping and returns policy for return eligibility and instructions.